A product can be put on pre-order through the:
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Single Products section
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Tags Section
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All Products section
In Pre-order Now, single product settings take priority over tag settings which take priority over all product settings.
If the problem is that pre-order was unintentionally enabled for the product, check each section's settings to identify where the product was put on pre-order accidentally.
If the issue involves inventory management settings in Pre-order Now preventing the product from being on pre-order when it should, you can follow these steps:
- Search for the product in the "Single Products" section of Pre-order Now..
- Click on the product in the search results to enter the edit settings screen.
- On the edit settings screen, Pre-order Now will tell you:
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if pre-order is enabled for the product
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where pre-order was enabled for the product (e.g., tag section, all products section, single product section - screenshot below)
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inventory level of the product in Shopify and our app's database (if there's a mismatch, click the "force re-sync" link - screenshot below)
Based on the information provided, you can take appropriate action to disable pre-order for the product, such as deleting the tag setting, adjusting default settings, etc.
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